Returns and Refund Policy

Last updated: 16 September 2026

At Alice Rose Melbourne, we want you to feel comfortable shopping with us.

This Returns and Refund Policy explains how returns, refunds and our 14 day money back guarantee work.

This policy applies to purchases made through alicerosemelbourne.com.

Money-Back Guarantee

We offer a 14-day money-back guarantee, starting from the day your order is delivered.

A return may be requested if:

• The item does not fit or the size is unsuitable.

• You received the wrong size, colour or product.

• The item arrived damaged or faulty.

• The product is significantly different from its description or images.

A return will not be accepted if:

• You simply no longer like the item or have changed your mind.
  

• The return request is submitted more than 14 days after delivery.

• To be eligible for a return, the item must be:

1. Unworn (Items may be tried on for fit, but must not be worn.)
2. Unwashed
3. Unused
4. In its original condition
5. With tags and packaging where possible

Request a return

To start a return request, email us at:

info@alicerosemelbourne.com

Please include:

1. Your full name
2. Your order number
3. The email address used for the order
4. The reason for the return
5. Clear photos if the item is damaged, faulty or incorrect
6. Any details that help us understand how we can assist you

Our team will review your request and reply with the next steps.

Return approval

Please do not send any items back before contacting us.

All returns must first be approved by Alice Rose Melbourne by email.

If your return is approved, we will provide the return instructions and the correct return address.

In many cases, returns must be sent directly to our supplier, which may be located in China.

Return shipping costs

The customer is responsible for the return shipping costs. 

If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for the return shipping to that address.

We require using a tracked shipping service. Alice Rose Melbourne cannot confirm or complete a return until the returned parcel has been received by the supplier or return location.

Tracking required for returns

For an approved return, the customer must provide valid return tracking details.

A refund can only be processed after the returned item has been received and confirmed by the supplier or return location.

If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to approve the refund.

Items that may not be eligible for return

Some items may not be eligible for change of mind returns, including:

1. Gift cards
2. Final sale items, where clearly stated
3. Personal or hygiene related items
4. Items that have been worn, washed or used
5. Items returned without approval

This does not limit your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:

info@alicerosemelbourne.com

Please include your order number, a description of the issue and clear photos of the item and packaging.

We will review the issue and work with you on a suitable solution.

Your rights under the Australian Consumer Law are not excluded or limited by this policy.

Australian Consumer Law

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under Australian law.

Refund processing

Once your return is received and approved, we will notify you by email.

If your refund is approved, it will be processed back to your original payment method.

Please allow time for your bank, card provider or payment provider to process the refund.

Exchanges

We do not offer exchanges. If you require a different size or product, please place a new order and return the original item in accordance with our Returns and Refunds Policy.

Order cancellations

If you need to cancel your order, please contact us as soon as possible at:

info@alicerosemelbourne.com

If your order has not yet been processed or shipped, we will do our best to cancel it.

If your order has already been processed or shipped, cancellation may no longer be possible.

Contact us

For return, refund or order questions, contact us at:

info@alicerosemelbourne.com